How checkout payments are started
Add eligible products to the cart, sign in to your customer account and review delivery details. If the secure card gateway is available, ConnectSeller starts a Stripe-hosted checkout session. The available payment option is the one shown during your live checkout; additional methods such as FPX or e-wallets should not be assumed to be active.
Review amount, currency and shipping
Check the item prices, quantities, shipping quotation and currency before confirming payment. Supported physical-delivery orders priced in MYR may include live EasyParcel shipping charges. The final order total may differ from an earlier product-card price if quantity or delivery is different.
Pending does not mean paid
An order may initially be recorded as awaiting_payment. It is treated as paid only after payment-provider confirmation has been recorded in ConnectSeller. Closing the Stripe checkout tab or returning to the order page is not, by itself, evidence that the charge succeeded or failed. Check the authenticated order details.
Resuming an interrupted payment
Some existing unpaid orders can resume their Stripe checkout session if the session remains open and the order is otherwise eligible. Sessions can expire or be closed, and some orders cannot be resumed. Open My Orders to check the original transaction before repeating a checkout attempt to avoid accidental duplicates.
Refunds and charge issues
If a transaction looks incorrect, keep the order reference, date, amount and a redacted transaction record. The eligibility and processing time for a refund depend on the specific circumstance and original payment method. Contact your own card issuer immediately if you suspect unauthorized card use.
Important payment safety note
ConnectSeller does not currently advertise an escrow service or guaranteed delivery-based release of funds. Do not transfer money to a personal account based on an unsolicited message, and never share full card details or one-time passwords. Review the Privacy Policy and Terms of Service for additional information about the current marketplace workflow.
