ConnectSeller · Legal
Terms of Service
Effective: 11 November 2026. These terms govern use of the ConnectSeller marketplace at connectseller.my.
1. Using ConnectSeller
By accessing the marketplace, you agree to use it lawfully and provide accurate information when creating accounts or placing orders. You are responsible for keeping login details secure and for activity conducted through your account. You must not disrupt the service, interfere with other users, or use automated systems in ways that impair service availability.
2. Marketplace listings
ConnectSeller displays products supplied through different sources and merchants. Product descriptions, stock levels, images, prices and availability may change or contain errors. Review the information shown at checkout before confirming a purchase. A listing does not guarantee that any particular item or delivery option will remain available.
3. Orders and payment
Order submission may require an account and valid delivery details. Payment methods available to you are shown during checkout; where offered, payment is processed via Stripe. An order is not treated as paid until the payment provider confirms payment to ConnectSeller. We may cancel or contact you about orders affected by stock shortages, invalid information, payment failures or other legitimate fulfillment issues. Any applicable refund remains subject to your statutory rights.
4. Delivery and digital items
Physical product delivery options, quoted shipping fees and delivery times depend on destination, courier availability, packaging and the applicable order. Weight and dimensional figures may be estimates; final carrier charges can vary. ConnectSeller may use EasyParcel-supported couriers where available. Digital products do not require physical parcel shipping, but may have separate access or fulfillment instructions.
5. Returns, refunds and disputes
Return and refund arrangements depend on the product, supplier, applicable order circumstances and legal requirements. Nothing in these terms removes non-excludable consumer protections. For a product or payment concern, retain your order reference and relevant documentation and contact ConnectSeller through its available support channels.
6. Seller and third-party services
Independent merchants, shipping carriers, payment processors and other providers may operate their own services and terms. ConnectSeller does not guarantee the uninterrupted availability of external services. Seller accounts and marketplace integrations are subject to access permissions and supported provider requirements.
7. Platform content and acceptable use
Marketplace design, branding and platform materials may not be used in misleading or unlawful ways. You may use product information for legitimate shopping and order activities. You must not submit fraudulent orders, misrepresent your identity, attempt unauthorized access, or upload unlawful or harmful content.
8. Availability, changes and applicable law
We may update marketplace features or these terms from time to time. These terms are intended to operate alongside applicable Malaysian law, including rights that cannot lawfully be excluded. The effective date above indicates the current published version.
9. Privacy and contact
Please read our Privacy Policy for details on personal information. For questions about these terms or an order, visit Contact & Support.
