Delivery starts with product eligibility
The marketplace brings together items from different product sources. An item visible in the catalog is not necessarily eligible for shipment to every country. The checkout checks your selected destination against the products in the cart and may prevent checkout if one or more items cannot be delivered there.
Enter your address accurately
Provide the recipient name, email address, street details, destination country, city, and applicable state and postcode. For physical goods being delivered in Malaysia, a valid state and five-digit postcode may be required for the live quote. Incorrect address information can prevent a quote or delay fulfillment.
How shipping costs are calculated
For supported orders priced in MYR, ConnectSeller can request live shipping quotations from EasyParcel. Charges depend on the cart, destination, available courier services and the applicable chargeable weight, which may involve parcel dimensions. The amount is added to checkout when a valid quotation is returned. There is no fixed shipping price for every order.
International orders
Cross-border availability depends on product restrictions, supported destinations, shipping providers and currency conditions. The current live EasyParcel checkout quotations are limited to supported MYR checkout situations; a country being listed in the destination selector does not guarantee every product can be shipped there. Destination-country customs rules or import charges may also apply.
Delivery times and tracking
Actual pickup, dispatch and transit times vary by supplier, courier and destination. A courier tracking reference may appear in your order details once available, but it is not guaranteed for every order. After purchase, review My Orders and the Order Tracking information page for recorded status rather than assuming a universal dispatch deadline.
If shipping is unavailable
If checkout rejects your destination or cannot obtain a required quote, do not enter a false country, postcode, or product details. Adjust the delivery address only if it is genuinely correct, or remove an ineligible item from the cart. Check the Buyer Information page before attempting checkout again.
