ConnectSeller ยท Legal
Privacy Policy
Effective: 11 November 2026. This policy explains how ConnectSeller handles personal information through connectseller.my and related marketplace services.
1. Information we collect
When you use ConnectSeller, we may collect your name, email address, account credentials (stored in protected form), delivery and contact details, cart and order records, payment status, support communications, and information about products or categories you browse or select. We also process technical information such as IP address, browser, device and security logs as needed to operate the service.
2. How we use information
We use information to provide account access, display marketplace products, operate shopping carts, handle purchases and delivery, communicate about orders, support customers, prevent misuse, investigate service problems, improve product discovery, and meet applicable legal obligations. Activity-based recommendations and featured products may use your browsing or product interactions.
3. Payments and service providers
Where enabled, payment is handled through Stripe-hosted checkout. ConnectSeller maintains order and payment confirmation records but does not ask customers to enter payment card details into its own checkout form. We may share the data necessary to provide services with relevant payment, courier, hosting, security, analytics and marketplace infrastructure providers. Courier information is shared when arranging physical deliveries through an available shipping provider, including EasyParcel after it is connected.
4. Product sources and fulfillment
Products may originate from independent merchants or suppliers. Information reasonably needed to process or fulfill an order may be shared with the relevant service providers or suppliers when applicable. Their own policies may apply to services they operate independently.
5. Cookies and security
ConnectSeller may use session cookies and similar technical storage for sign-in, shopping carts, preferences and security. Operational logs and security controls help protect the marketplace. No Internet service can guarantee absolute security; please protect your account credentials and notify us through available support channels if you suspect misuse.
6. Retention and international processing
Information is retained for as long as reasonably necessary to operate accounts and orders, resolve disputes, meet legitimate operational needs, and comply with applicable recordkeeping requirements. Some service providers or suppliers may process information outside Malaysia, subject to applicable safeguards and legal requirements.
7. Your privacy choices
You may request access to or correction of relevant personal information, and ask about deletion or withdrawal of consent where applicable under Malaysian law. Some information may need to be retained to meet payment, accounting, fraud-prevention or other legal obligations. Use the Contact & Support page and include enough information to identify your account or order safely. Please do not send passwords or full payment-card numbers.
8. Changes
We may update this policy as the marketplace and its integrations evolve. The current version will be available on this page, with an updated effective date when changes are published.
