1. Open your customer account
Go to My Orders and sign in with the account used when placing your order. Your order list is associated with that customer account. If you signed into a different account, you may not see the original transaction.
2. Select your order
Open the order entry and review its reference number, recorded payment status, items, and any available delivery or fulfillment information. Keep the reference number for support.
3. Read the recorded status carefully
An order awaiting payment has not necessarily been paid. A successful payment does not mean the parcel has been dispatched. Treat the visible status as the latest recorded information, not a guaranteed delivery date.
4. Check for a tracking reference
If a courier and tracking number have been supplied for the order, review those details. Not every source or order provides an immediate courier reference, and ConnectSeller cannot guarantee live tracking events for every shipment.
5. If something seems wrong
Keep your order number and the date of the latest update. For a payment issue, check your original transaction before attempting checkout again. For an undelivered item, preserve any available tracking or delivery evidence and use the Contact & Support information page.
