Airbnb Emergency Plan Template – Host Emergency Response Plan with Lockout, Flood, Fire, Injury Step Cards + Vendor Sheet, Word, No Canva

Host Emergency Response Plan is an editable Word plan that tells you, your co-host and your cleaner exactly what to do when something goes wrong at your vacation rental: a guest locked out, water on the floor, the power gone, someone hurt. Each scenario has a one-page step card with first-five-minutes actions, the message to send to the guest, who to call and how to stop it happening again. No Canva needed. Open the .docx in Microsoft Word, Google Docs (free) or Pages, replace the [bracketed] contacts and locations and print the plan or save it as a PDF. Letter and A4 files are both included. This is a template only, not legal, tax, financial or safety advice. Check your local regulations and have a local professional review the plan before use. In any emergency that threatens life, call your local emergency number first. What is inside

Cover, contents with page numbers and a how-to-use page

How This Plan Works: roles, an escalation ladder (problem, urgent, emergency), a who-calls-whom table and golden rules

Seven step cards, one page each: lockout, flood or water leak, power outage, guest injury or illness, severe weather, fire, gas smell or carbon monoxide alarm Every card has First 5 minutes, Then, Say this to the guest (ready-to-send message), Who to call and Prevent next time

Vendor and Emergency Contact Sheet with twelve vendor rows and public services

Insurance and Property Information page with shut-off locations and a safe note on where access codes are stored

Incident Log with ten rows

Fridge Card: one printable page with emergency numbers, address and shut-offs for the home

Files you receive

Host-Emergency-Response-Plan-Letter.docx and Host-Emergency-Response-Plan-A4.docx - editable Word files Host-Emergency-Response-Plan-Letter.pdf and Host-Emergency-Response-Plan-A4.pdf - print-ready versions START-HERE-How-to-Edit.pdf - editing guide for Word, Google Docs and Pages

How it works

Download the ZIP right after checkout. Open the Letter or A4 .docx in Word, or upload it to Google Drive and open it with Google Docs. Fill in your contacts, locations and policy details, and edit the sample wording to match your home. Print the plan, put the Fridge Card in the home and save the PDF on your phone.

FAQ

Do I need Canva? No. It is a normal Word file that works offline. Is this a replacement for emergency services? No. It is a planning template. In an emergency, call your local emergency number first. Is it different from the guest-facing emergency signs? Yes. The signs are for guests to read in the home. This plan is for you and your team: the steps, calls and records behind the scenes. Can I add scenarios? Yes. Copy any step card page and change the text, for example for earthquakes or wildfire smoke. Will it print on A4? Yes. A4 and US Letter versions are included. License: personal and single-business use for your own rentals. Please do not resell or redistribute the files. Airbnb, VRBO and Booking.com are trademarks of their respective owners; this product is not affiliated with or endorsed by them.