By ConnectSeller Editorial Team · Last updated: November 2026
Where to find your orders
Start by signing in to your ConnectSeller customer account. Open My Orders to view the orders associated with that account. Choose the order you want to inspect and keep its reference number available. An order may not appear in a different customer account, even if you recognize the email address or product. Use the account associated with the original checkout wherever possible.
Understand the recorded status
An order can pass through payment and fulfillment stages. Awaiting payment is not the same as paid; a successful return from an external checkout page is not proof that payment was confirmed. Separately, a paid order is not necessarily already collected by a courier. Read the actual status on the order page instead of inferring progress from the date you placed it.
Look for shipment information
When shipment details are available, the order page may show a courier name, tracking number or other fulfillment update. These details depend on the order and fulfillment source; ConnectSeller does not guarantee a tracking number or live courier event feed for every purchase. If no tracking reference is displayed yet, do not create or guess one. See the site's tracking information for how available statuses are presented.
Payment interruption and order history
If a checkout was interrupted, check whether an order already exists before starting a new one. The payment flow may allow an existing pending order to resume a valid Stripe checkout session, but only under the right conditions. An expired session, confirmed payment or cancelled order may need a different resolution. Avoid repeating card charges while uncertain whether the original payment succeeded.
When the status appears unchanged
A recorded order status is the latest information available through the platform, not a promise of a particular dispatch time. Product sourcing, destination eligibility and courier processing can influence progress. If an expected update is missing, note the order reference, your checkout date and the displayed status. Keep a screenshot of what the order page shows, but do not expose private contact or payment information publicly.
Request assistance with evidence
Use the available channels described on the contact and support page. Describe the problem in plain terms and include the order reference, relevant dates and supporting evidence. For damaged or incorrect items, photograph the packaging and product before discarding them. Never share account passwords or full card numbers in a support message.
